Questions to Ask Before Appointing a Contractor
Questions that reveal whether a contractor is genuinely set up to deliver, not just to quote.
Why This Matters
Most disputes on commercial projects trace back to unclear expectations set before work began, not to the work itself. A short set of questions upfront can surface how a contractor actually operates, rather than relying on a quotation alone.
Questions Worth Asking
- Do you inspect the site before quoting, or price from a description?
- Who is the single point of contact once work begins?
- How will progress be reported, and how often?
- How are unforeseen site conditions handled and priced?
- What testing is carried out before handover?
- What documentation is provided at project close-out?
Warning Signs
- Pricing given without a site visit for a project of any complexity
- No named point of contact for the duration of the project
- Vague answers about testing or handover documentation
Cost and Risk Considerations
A contractor unwilling to inspect before quoting is pricing on assumptions, which usually surfaces later as variations. The cost of a proper inspection upfront is generally smaller than the cost of scope surprises mid-project.
When to Bring in a Professional
For any project involving more than one trade, or an occupied building, it's reasonable to expect a formal inspection and written scope before committing, regardless of which contractor is appointed.
Evaluating Contractors for a Project?
Ask us these questions directly. We're glad to answer them.